Heat Pump Go Partner Terms & Conditions

Parties

Abode Heat a company incorporated in England and Wales with registered number 11662383 whose registered office is at 1 Emperor Way, Exeter, Devon, EX1 3QS (Main Contractor)

Heat Pump Go Partner Installer (Sub-contractor)

BACKGROUND

The Main Contractor has entered into an agreement attached as Schedule 1 (Main Contract) under which the Main Contractor agrees to see schedule 1 for scope of works for 12 months (Main Contractor)
The Main Contractor has entered into the Main Contract on the basis that the Sub-contractor will supply the services specified in Schedule 2, for the benefit of the Customer on a “back-to-back” basis with the Main Contractor, and in accordance with the provisions below.

AGREEMENT

Meanings

In this Agreement, the following words are defined:

Agreement:

This agreement for the provision of the Services (as defined below) including any schedules;

Confidential Information:

In relation to either party, any information (whether or not stated to be confidential or marked as such) which that party or the Customer discloses to the other, or which the other party obtains from any information disclosed to it by that party or the Customer, either orally or in writing or by any other means, under or in connection with this Agreement;

Data Protection Laws:

All applicable laws relating to the processing of Personal Data, including, for the period during which it is in force, the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR);

Deliverables:

All documents, items, plans, products, goods and materials supplied by the Subcontractor, including any methodologies, ideas, designs, computer programs, data, disks, tapes, and reports, in whatever form, which are developed, created, written, prepared, devised or discovered by the Sub-contractor or its agents, subcontractors, consultants and employees in relation to the Services;

Equipment	any equipment, systems, tools, cabling, items, materials or facilities requested or used directly or indirectly in the supply of the Services, by the Sub-contractor or its sub-contractors;
Intellectual Property	any invention, patent, utility model right, copyright and related right, registered
Rights	design, unregistered design right, trade mark, trade name, internet domain name, design right, design, service mark, database rights, topography rights, rights in get-up, rights in goodwill or to sue for passing off and any other rights of a similar nature or other industrial or intellectual property rights owned or used by the Subcontractor in any part of the world whether or not any of the same is registered (or capable of registration), including applications and the right to apply for and be granted, extensions or renewals of, and rights to claim priority from, such rights and all equivalent or similar rights or protections which subsist now or will subsist in the future;
Premises	Property where heat pump installation will take place.
Services	the services which are set out and described in Schedule 2 of this Agreement, together with any other services which the Sub-contractor provides or agrees to provide to the Main Contractor through the change control procedure set out below (Change Control);

Service Charges

The charges for the Services, which are set out in Schedule 3 of this Agreement;

Specification

The description or specification for the Services as set out in Schedule 2 of this agreement or as otherwise agreed between the parties through Change Control;

Working Day

Any day other than a Saturday, Sunday or public holiday in England and Wales.

The terms “Controller”, “Data Subject”, “Personal Data”, “Personal Data Breach”, “Processor”, “Processing”, “Sub-processor” and “Supervisory Authority” shall have the same meaning as in the GDPR.

In this Agreement, unless the context requires a different interpretation:
the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this agreement;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this Agreement; and
“writing” or “written” will include fax and e-mail unless otherwise stated.

Provision of Services

The Sub-contractor shall provide the Services to the Main Contractor on the terms and conditions of this Agreement from the Effective Date and as set out in Schedule 2.

The Services will be provided by the Sub-contractor either:

on an on-going basis; or

in response to each request from the Main Contractor from time to time as specified in Schedule 2.

The Agreement begins on the Effective Date and will continue until either party serves notice to terminate under the clause below (Termination).

The Sub-contractor shall provide the Services (including any Deliverables) at the Premises in accordance with the Specification, in all material respects. Time is of the essence for any dates for delivery of the Services under this Agreement, unless specifically stated otherwise in any schedule.

The Sub-contractor shall perform the Services with reasonable care and skill, in accordance with:

generally recognised commercial practices and standards in the applicable industry; and

all laws and regulations applicable to the Services, including all laws and regulations related to (i) anti-bribery and corruption, and (ii) data protection.

The Sub-contractor shall use reasonable endeavours to observe all health and safety rules and regulations and any other reasonable security requirements that apply at the Premises and that have been communicated to the Sub-contractor.

Main Contractor’s Obligations

No amendment shall be made to Schedule 2 except on terms agreed in writing by the Parties in accordance with the clause below Change Control.

The Main Contractor must:

co-operate with the Sub-contractor in all matters relating to the Services;

provide, in a timely manner, any Equipment, materials and any information as the Sub-contractor may reasonably require; in the case of Equipment, the Main Contractor shall ensure that it is in good working order and suitable for the purposes for which it is used, and in the case of information, the Main Contractor shall ensure that it is accurate in all material respects;

obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the Services before the date on which the Services are to start;

provide to the Sub-contractor, its agents, sub-contractors, consultants and employees, in a timely manner and at no charge, access to the Premises and other facilities as reasonably required by the Sub-contractor;

inform the Sub-contractor of all health and safety rules and regulations and any other reasonable security requirements that apply at the Premises.

Defective Services

The Sub-contractor shall promptly notify the Main Contractor of:

any delays or problems from time to time in the provision of the Services of which the Sub-contractor becomes aware;

any circumstances from time to time which may prevent the Sub-contractor from providing the Services in accordance with this Agreement together with (where practicable) recommendations as to how such circumstances can be avoided; and

any complaint (whether written or not) or other matter which comes to its attention and which it reasonably believes may give rise to any loss by or claim against the Main Contractor or which may result in any adverse publicity for the Main Contractor.

The Main Contractor shall, without limiting any right or remedy of the Main Contractor, promptly report to the Sub-contractor any defects in the Sub-contractor’s performance of the Services as soon as reasonably practicable after any such defect comes to the attention of the Main Contractor.

Where any defect in the provision of the Services is reported to the Sub-contractor by the Main Contractor or otherwise comes to the attention of the Sub-contractor, the Sub-contractor shall, without limiting any other right or remedy of the Main Contractor, use its reasonable endeavours to provide such further services as are necessary in order to rectify the default as soon as is reasonably practicable.

Charges, Payment And Time Records

In consideration of the provision of the Services by the Sub-contractor, the Main Contractor shall pay the Service Charges as set out in Schedule 3 which specifies whether the charges are on a time and materials basis, a fixed price basis or a combination of both. Time is of the essence for the payment of the Service Charges.

All charges quoted to the Main Contractor are exclusive of VAT, which the Sub-contractor shall add to its invoices at the appropriate rate.

Where Services are provided on a time and materials basis:

the charges payable for the Services shall be calculated in accordance with the Sub-contractor’s standard daily fee rates for each individual person and are calculated on the basis of an eight-hour day, worked between 9 am and 5 pm on Working

Days and otherwise by arrangement between the parties;

the Sub-contractor will ensure that every individual whom it engages in relation to the Services completes time sheets recording time spent on the Services or Deliverables; and

the Sub-contractor will invoice the Main Contractor monthly in arrears for its charges for time, expenses and materials (together with VAT where appropriate) for the month concerned, accompanied by any relevant receipts for any Equipment, materials and expenses as incurred in accordance with the clause below.

Where Services are provided for a fixed price, the total price for the Services is set out in Schedule 3. Upon completion of the Services or when an agreed instalment is due, the Sub-contractor shall invoice the Main Contractor for the charges that are then payable, together with any Equipment, materials and expenses, which have not been expressly included in the fixed price and VAT.

Expenses incurred by the Sub-contractor may include: the cost of hotel, subsistence, travelling and any other expenses reasonably incurred by the individuals whom the Sub-contractor engages in connection with the Services, the cost of any materials and the cost of services reasonably and properly provided by third parties and required by the Sub-contractor for the supply of the Services. Any expenses in excess of £5.00 must be pre-approved by the Main Contractor in writing. Such expenses, materials and third-party services must be invoiced by the Sub-contractor at cost, together with VAT, which the Sub-contractor will add to its invoices at the appropriate rate.

The Main Contractor shall pay each invoice submitted to it by the Sub-contractor, in full and in cleared funds, within 30 days of receipt (which shall be determined in accordance with the section below (Notices) to a bank account nominated in writing by the Sub-contractor (the Due Date). Other payment methods include:

by credit card but subject to an additional charge as notified by the Sub-contractor.

Without prejudice to any other right or remedy that it may have, if the Main Contractor fails to pay the Sub-contractor on the Due Date:

the Main Contractor shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England base rate at the relevant time. Such interest will accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Sub-contractor may choose to charge statutory interest due. The Main Contractor shall pay the interest together with the overdue amount; and

the Sub-contractor may suspend all Services until payment has been made in full.

All sums payable to the Sub-contractor under this Agreement shall become due immediately on its termination, despite any other provision.

The Sub-contractor and the Main Contractor shall pay all amounts due under this Agreement in full without any deduction except as required by law and neither party shall be entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any amount due, in whole or in part.

Change control

The Main Contractor may at any time during the term of this Agreement request an increase or decrease in the volume of the Services, a change in the Specification, or the addition of new Services (Change Request) by notifying the Sub-contractor in writing of its requirements.

The Sub-contractor shall give due consideration to any Change Request from Main Contractor and shall, within 1 Working Days of receiving a Change Request from the Main Contractor:

confirm its acceptance of the Change Request, without any further variation to the terms of the Agreement, in which case the parties shall execute a variation to the Agreement as soon as reasonably practicable and the Sub-contractor shall implement the Change Request accordingly; or

provide a written proposal for accepting the Change Request, subject to any variation that it reasonably considers necessary to the Services, the Specification or the Service Charges, including any new Services (Change Proposal); or

if the Sub-contractor believes it is not reasonably practicable to accept the Change Request, with or without any such variation, provide the Main Contractor with a written statement of its reasons for doing so.

Any Change Proposal provided by the Sub-contractor under the above clause shall be based on the Service Charges or, if this is not appropriate, shall be a fair and reasonable quotation for the Change Request.

The Main Contractor shall give due consideration to the Sub-contractor’s Change Proposal under the clause above and shall within 1 Working Days after receipt of the Change Proposal either give Sub-contractor a written notice accepting the Change Proposal (subject to or without further negotiation) or rejecting the Change Proposal. If Main Contractor accepts the Change Proposal, the parties shall as soon as reasonably practicable execute a variation to the Agreement and the Sub-contractor shall implement the agreed variation.

The Sub-contractor shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, provided that Sub-contractor gives Main Contractor reasonable notice of such changes and that such changes do not materially affect the nature/scope of the Services or the Service Charges.

Indemnity

The Sub-contractor shall indemnify the Main Contractor against all losses, claims, demands, costs and expenses incurred or suffered by the Main Contractor including all claims for liquidated damages by the Customer against the Main Contractor arising out of the Specification, including any infringement of any Intellectual Property Rights of another person.

The Main Contractor shall give to the Sub-contractor notice in writing as soon as possible after it becomes aware of any dispute between the Main Contractor and the Customer arising out of the Specification.

Liability and Insurance

If the Sub-contractor’s performance of its obligations under this Agreement is prevented or delayed by any act or omission of the Main Contractor, its agents, other sub-contractors, consultants or employees, the Sub-contractor shall not be liable for any costs, charges or losses sustained or incurred by the Main Contractor that arise directly or indirectly from such prevention or delay.

Provided that the Main Contractor reasonably pursues all of its rights under the Main Contract, the Main Contractor shall not be liable or responsible to the Sub-contractor for any failure to perform its obligations under this Agreement if there is a corresponding failure by the Customer to perform its obligations under the Main Contract.

Nothing in this Agreement limits or excludes either party’s liability for:

death or personal injury caused by its negligence;

fraud or fraudulent misrepresentation; or

breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or d. any other liability which cannot be limited or excluded by applicable law.

Subject to the above clause and the clause above (Indemnity), neither party shall have any liability to the other party, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with this Agreement for:

loss of profits;

loss of sales or business;

loss of agreements or contracts;

loss of anticipated savings;

loss of or damage to goodwill;

loss of use or corruption of software, data or information;

any indirect or consequential loss.

Subject to the two proceeding clauses and the clause above (Indemnity), the total liability of either party for any other loss of the other party for any other loss in respect of any one event or series of connected events shall not exceed £10000.

The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from this Agreement.

During this Agreement, the Sub-contractor and the Main Contractor shall each maintain in force with a reputable insurance company, insurance sufficient to indemnify risks for which they may be responsible, including for their respective subcontractors, agents and employees, in connection with the Services and shall, on either parties’ request, produce both the insurance certificate giving details of cover and the receipt for the current year’s premium.

Data protection

The Sub-Contractor (the Sub-processor for the purposes of this section) will comply with the Data Protection Laws with respect to the processing of Customer (the Controller for the purposes of this section) Personal Data.

The Main Contractor (the Processor for the purposes of this section) will only supply to the Sub-processor, and the Subprocessor will only process the Personal Data of Data Subjects falling within the categories specified in Part A of Schedule 4 (Data processing information).

The Processor will only supply to the Sub-processor, and the Sub-processor will only process Personal Data of the types specified in Part A of Schedule 4.

The Sub-processor will only process Personal Data for the purposes specified in Part A of Schedule 4.

The Sub-processor will only process the Personal Data during the term of this Agreement and for not more than 30 days following the end of the term, subject to the other provisions of this section entitled ‘Data protection’.

The Sub-processor will only process Personal Data on the written instructions of the Processor as set out in this Agreement or any other document agreed by the parties in writing.

The Sub-processor will ensure that persons authorised to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.

The Sub-Processor and the Processor will each implement appropriate technical and organisational measures to ensure an appropriate level of security for the Personal Data, including those measures specified in Part B of Schedule 4 (Technical and organisational measures).

The Sub-processor shall, insofar as possible and taking into account the nature of the processing:

take appropriate technical and organisational measures to assist the Processor with the fulfilment of the Processor’s obligation to respond to requests exercising a Data Subject’s rights under the Data Protection Laws;

assist the Processor in ensuring compliance with the obligations relating to the security of processing of Personal Data, the notification of Personal Data Breaches to the Supervisory Authority, the communication of Personal Data Breaches to the Data Subject, Data Protection Impact Assessments (as such term is defined in Data Protection Laws) and prior consultations in relation to high-risk processing under the Data Protection Laws;

report any Personal Data Breach to the Processor within 24 hours of the Sub-processor becoming aware of the breach;

make available to the Processor all information necessary to demonstrate the compliance of the Sub-processor with its obligations under the Data Protection Laws;

at the Processor’s discretion, delete or return all of the Personal Data to the Processor after the provision of Services relating to the processing, and shall delete existing copies, save to the extent that applicable law requires storage of the relevant

Personal Data; and

allow for and contribute to audits, including inspections conducted by the Processor or another auditor mandated by the

Processor in respect of the compliance of the Sub-processor’s processing of Personal Data with the Data Protection Laws.

Confidentiality

Each party will only use Confidential Information to perform its obligations under the Agreement and will not cause or allow the information to be disclosed except:

where required by law, court order or any governmental or regulatory body;

to any of its employees, officers, sub-contractors, representatives or advisers who need to know the information in order to discharge its obligations under the Agreement and agree only to use the information for that purpose and not to cause or allow disclosure of that information;

where the information has become generally available to the public (other than as a result of disclosure in breach of the

Agreement by the party or any of its employees, officers, sub-contractors, representatives or advisers);

where the information was available or known to it on a non-confidential basis before being disclosed under the Agreement; or

where the information was developed by or for it independently of the Agreement and is received by persons who are not the disclosing party.

Intellectual Property

Subject to the clause below, the Sub-contractor reserves all Intellectual Property Rights (if any) which may subsist in any Deliverables, or in connection with, the provision of the Services. The Sub-contractor reserves the right to take such action as may be appropriate to restrain or prevent the infringement of such Intellectual Property Rights.

The Sub-contractor licenses all such rights to the Main Contractor (who may license on the same terms to the Customer) free of charge and on a non-exclusive, worldwide basis to such extent as is necessary to enable the Main Contractor and the Customer to make reasonable use of the Deliverables and the Services.

If this Agreement is terminated, this licence will automatically terminate.